F LE TC H E R A L LE N A N N UA L R E P O RT
CO NTE NT s A Conversation with Dr. Melinda Estes and Christopher Dutton ....................................................................3 2009 Board of Trustees ........................................................................5 PatientFocused Operational and Clinical Excellence Becoming One for Our Patients .........................................................7 New Electronic Health Record Debuts ............................................9 Reducing Health CareAssociated Infect
CO NTE NT s A Conversation with Dr. Melinda Estes and Christopher Dutton ....................................................................3 2009 Board of Trustees ........................................................................5 PatientFocused Operational and Clinical Excellence Becoming One for Our Patients .........................................................7 New Electronic Health Record Debuts ............................................9 Reducing Health CareAssociated Infect
CO N V E R sATI O N with DR . M E LI N DA E s TE s and C H R I s TO PH E R D U T TO N a The Editor of the Annual Report sat down with Melinda Estes, M.D., President and CEO, and Christopher Dutton, Chair of the Fletcher Allen Board of Trustees, to discuss the accomplishments of 2009. Q Dr. Estes This Annual Report is framed around three themes patientfocused operational and clinical excellence academic excellence and a coordinated health system. Can you talk about how these themes connect to Fle
CO N V E R sATI O N with DR . M E LI N DA E s TE s and C H R I s TO PH E R D U T TO N a The Editor of the Annual Report sat down with Melinda Estes, M.D., President and CEO, and Christopher Dutton, Chair of the Fletcher Allen Board of Trustees, to discuss the accomplishments of 2009. Q Dr. Estes This Annual Report is framed around three themes patientfocused operational and clinical excellence academic excellence and a coordinated health system. Can you talk about how these themes connect to Fle
People who work in health care tend to have an altruistic vision they want to help people and I hear lots of stories about how our employees are making a difference in the lives of others every day. One of the goals of Becoming One is to encourage people to share these stories, showcasing how we go the extra mile for our patients and visitors. Another part of Becoming One involves making sure our employees feel supported in sharing their ideas. As an example of this, we have a story in this rep
People who work in health care tend to have an altruistic vision they want to help people and I hear lots of stories about how our employees are making a difference in the lives of others every day. One of the goals of Becoming One is to encourage people to share these stories, showcasing how we go the extra mile for our patients and visitors. Another part of Becoming One involves making sure our employees feel supported in sharing their ideas. As an example of this, we have a story in this rep
B ECO M I N G O N E O U R PATI E NT s PAT I E N T F O C U s E D O P E R AT I O N A L A N D C L I N I C A L E xC E L L E N C E for I F IT WERE MY DAU G H T E R, I D G E T H E R E A s s OON As POs s I B LE . her pulmonary arteries, to deliver more tPA directly to the blood clot. They also used a special catheter to remove more clot, improving blood flow to her lungs. When Linda and Philip Alexander first saw their daughter in the MICU, she was bloated and pale, surrounded by tubes and beeping m
B ECO M I N G O N E O U R PATI E NT s PAT I E N T F O C U s E D O P E R AT I O N A L A N D C L I N I C A L E xC E L L E N C E for I F IT WERE MY DAU G H T E R, I D G E T H E R E A s s OON As POs s I B LE . her pulmonary arteries, to deliver more tPA directly to the blood clot. They also used a special catheter to remove more clot, improving blood flow to her lungs. When Linda and Philip Alexander first saw their daughter in the MICU, she was bloated and pale, surrounded by tubes and beeping m
N E W E LEC TRO N IC H E A LTH R ECO R D D E B U T s It is the beginning of Staff Nurse Mary Hills shift on Shepardson 4. She is conferring with Tamara Gomez, R.N., who is ending her shift. Together, they are looking at the computer screen on the Workstation on Wheels at the patients bedside, and Mary is getting a complete view of the patients care history including recent medications, vital signs, tests scheduled, orders pending, allergies and even information about family contacts. Its all th
N E W E LEC TRO N IC H E A LTH R ECO R D D E B U T s It is the beginning of Staff Nurse Mary Hills shift on Shepardson 4. She is conferring with Tamara Gomez, R.N., who is ending her shift. Together, they are looking at the computer screen on the Workstation on Wheels at the patients bedside, and Mary is getting a complete view of the patients care history including recent medications, vital signs, tests scheduled, orders pending, allergies and even information about family contacts. Its all th
reducing H E A LTH C A R E A s sOC I ATE D I N F EC TIO N s PAT I E N T F O C U s E D O P E R AT I O N A L A N D C L I N I C A L E xC E L L E N C E As part of our organizations efforts to improve the quality and safety of patient care, Fletcher Allen has introduced an organizationwide strategic initiative to reduce the incidence of health careassociated infections. Our Environmental Services staff has played an important role in this effort, implementing a number of new, more effective ways
reducing H E A LTH C A R E A s sOC I ATE D I N F EC TIO N s PAT I E N T F O C U s E D O P E R AT I O N A L A N D C L I N I C A L E xC E L L E N C E As part of our organizations efforts to improve the quality and safety of patient care, Fletcher Allen has introduced an organizationwide strategic initiative to reduce the incidence of health careassociated infections. Our Environmental Services staff has played an important role in this effort, implementing a number of new, more effective ways
W H E N M I N U TE s CO U NT s OME MIGHT C A LL I T T H E P OW E R O F RO UT I N E 42 YEAROLD T I M GE RVA Is C A L Ls I T T U N N E L VIs ION. I HAD TO GE T TO WO R k , H E sAYs. T HAT WAs MY O N LY F O C Us . By lunchtime, Tim was back in his hospital room, with his wife, Shelly, and his extended family at his side. They were all stunned that hed had a heart attack and that the crisis had been resolved so quickly. But in many respects, Tims journey had just begun. For the next few days, h
W H E N M I N U TE s CO U NT s OME MIGHT C A LL I T T H E P OW E R O F RO UT I N E 42 YEAROLD T I M GE RVA Is C A L Ls I T T U N N E L VIs ION. I HAD TO GE T TO WO R k , H E sAYs. T HAT WAs MY O N LY F O C Us . By lunchtime, Tim was back in his hospital room, with his wife, Shelly, and his extended family at his side. They were all stunned that hed had a heart attack and that the crisis had been resolved so quickly. But in many respects, Tims journey had just begun. For the next few days, h
s TRO k E TE A M sAV E s LI V E s AC A D E M I C E xC E L L E N C E IT WA s A WA R N I NG s I G N T H E D I s OR I E N T I NG sHO C k O F J U M B L E D V Is I O N A s 4 4 Y E A RO LD TIM B OY E A PR E PA R E D TO T E E OF F I N A G OLF TOU R N A M E N T. A M I N U T E L AT E R , H Is V Is I O N RET U R N E D TO N OR M AL . Tim was placed in an ambulance to come to Fletcher Allen. When his heart stopped in the ambulance, the emergency medical technicians administered CPR and drove Tim back to
s TRO k E TE A M sAV E s LI V E s AC A D E M I C E xC E L L E N C E IT WA s A WA R N I NG s I G N T H E D I s OR I E N T I NG sHO C k O F J U M B L E D V Is I O N A s 4 4 Y E A RO LD TIM B OY E A PR E PA R E D TO T E E OF F I N A G OLF TOU R N A M E N T. A M I N U T E L AT E R , H Is V Is I O N RET U R N E D TO N OR M AL . Tim was placed in an ambulance to come to Fletcher Allen. When his heart stopped in the ambulance, the emergency medical technicians administered CPR and drove Tim back to
a Coordinated Health System PR E V E NTI O N B A s E D PROG R A M B ECO M E s N ATI O N A L M O D E L F O R sI sT E R M A RY B O I sE LLE , D I A B E T E s WA s T H E DA R k sH A D OW A RO UN D E V E RY CO R N E R A C O O R D I N AT E D H E A LT H s Y s T E M her mother, father and brother had developed the condition as adults. But when she learned that she had diabetes in the summer of 2009, it still came as a shock. Even though I had lived with the concept of diabetes all my life, theres s
a Coordinated Health System PR E V E NTI O N B A s E D PROG R A M B ECO M E s N ATI O N A L M O D E L F O R sI sT E R M A RY B O I sE LLE , D I A B E T E s WA s T H E DA R k sH A D OW A RO UN D E V E RY CO R N E R A C O O R D I N AT E D H E A LT H s Y s T E M her mother, father and brother had developed the condition as adults. But when she learned that she had diabetes in the summer of 2009, it still came as a shock. Even though I had lived with the concept of diabetes all my life, theres s
C R E ATI N G A COO R D I N ATE D H E A LTH s Ys TE M A C O O R D I N AT E D H E A LT H s Y s T E M NMC AHMC NCH strengthening these relationships and creating a more integrated system of care. Our STEMI Program is one of two programs that showcases our academic excellence and our efforts to build a Coordinated Health System by creating a more integrated system of care see page 13. If the electrocardiogram in the ambulance indicates that the patient being transported is experiencing a severe
C R E ATI N G A COO R D I N ATE D H E A LTH s Ys TE M A C O O R D I N AT E D H E A LT H s Y s T E M NMC AHMC NCH strengthening these relationships and creating a more integrated system of care. Our STEMI Program is one of two programs that showcases our academic excellence and our efforts to build a Coordinated Health System by creating a more integrated system of care see page 13. If the electrocardiogram in the ambulance indicates that the patient being transported is experiencing a severe
I N N OVATI O N s in C A R D I AC C A R E A C O O R D I N AT E D H E A LT H s Y s T E M EAR LY O N E M O R N I N G , I N T H E H OU sE H E B U ILT W IT H H Is OW N H A NDs BY A sPA R k L I N G L Ak E I N N O RT H E R N N E W YOR k, 77 YEAR OLD DAVID FAY E T T E AWO k E TO s OM E D I sT U R B I N G s Y MP TO Ms. First, he noticed that his legs were swollen, and when he lay down, his heart rate would slow to a crawl. I thought I was going to flatline right there, he says. It was terrifying. He
I N N OVATI O N s in C A R D I AC C A R E A C O O R D I N AT E D H E A LT H s Y s T E M EAR LY O N E M O R N I N G , I N T H E H OU sE H E B U ILT W IT H H Is OW N H A NDs BY A sPA R k L I N G L Ak E I N N O RT H E R N N E W YOR k, 77 YEAR OLD DAVID FAY E T T E AWO k E TO s OM E D I sT U R B I N G s Y MP TO Ms. First, he noticed that his legs were swollen, and when he lay down, his heart rate would slow to a crawl. I thought I was going to flatline right there, he says. It was terrifying. He
Community Benefit our E N V I RO N M E NTA L AC H I E V E M E NT s Fletcher Allen is committed to operating in an environmentally responsible manner, to improve the local environment and the health of our patients. We participate in dozens of environmental initiatives from seeking out environmentally friendly products for maintaining and cleaning our facilities, to serving sustainable foods and composting. Here are just a few achievements of 2009 This year we reduced electrical power consump
Community Benefit our E N V I RO N M E NTA L AC H I E V E M E NT s Fletcher Allen is committed to operating in an environmentally responsible manner, to improve the local environment and the health of our patients. We participate in dozens of environmental initiatives from seeking out environmentally friendly products for maintaining and cleaning our facilities, to serving sustainable foods and composting. Here are just a few achievements of 2009 This year we reduced electrical power consump
B U I LD I N G a F U T U R E in a N E W L A N D COMMUNIT Y BENEFIT My father often told me, If you have a dream, you see the invisible. . . and when you see the invisible, you do the impossible. PAU L U zO M B A For all of us, life can be a treadmill, but for Paul Uzomba, one of Fletcher Allens 25 electronic health record data abstractors, the treadmill moves just a little faster. Every day, Paul gets up at 1 a.m. He studies for six hours and works a full day at Fletcher Allen before heading t
B U I LD I N G a F U T U R E in a N E W L A N D COMMUNIT Y BENEFIT My father often told me, If you have a dream, you see the invisible. . . and when you see the invisible, you do the impossible. PAU L U zO M B A For all of us, life can be a treadmill, but for Paul Uzomba, one of Fletcher Allens 25 electronic health record data abstractors, the treadmill moves just a little faster. Every day, Paul gets up at 1 a.m. He studies for six hours and works a full day at Fletcher Allen before heading t
INDIVIDUAL DONORs 250,000 Glen Rosemarie Wright 100,000 249,999 Dr. Nancy Binter Dr. Bela Ratkovits Ms. Edytha Miles 25,000 99,999 Ms. Allan McIlvaine Mr. Bradley Schwartz Mr. Mrs. Raymond Unsworth 1,000 2,499 Kathryn Tom Battillo Mr. Mrs. Leo Belval II Mr. Mrs. Bayard Bigelow III Ms. Jennifer Brooke John Jessica Brumsted Chris Linda Bushey Ed Nancy Colodny Jack Dubrul Mrs. Clare Earley Mr. Mrs. Charles Emerson Mr. Mrs. Tom Evslin David Bren Farrington Mr. Mrs. Christopher Farringt
INDIVIDUAL DONORs 250,000 Glen Rosemarie Wright 100,000 249,999 Dr. Nancy Binter Dr. Bela Ratkovits Ms. Edytha Miles 25,000 99,999 Ms. Allan McIlvaine Mr. Bradley Schwartz Mr. Mrs. Raymond Unsworth 1,000 2,499 Kathryn Tom Battillo Mr. Mrs. Leo Belval II Mr. Mrs. Bayard Bigelow III Ms. Jennifer Brooke John Jessica Brumsted Chris Linda Bushey Ed Nancy Colodny Jack Dubrul Mrs. Clare Earley Mr. Mrs. Charles Emerson Mr. Mrs. Tom Evslin David Bren Farrington Mr. Mrs. Christopher Farringt
CO U RT N E Y B I L L I N G s , C H I L D R E N s M I R AC L E N E T WO R k C H A M P I O N 2 0 0 9 Fifteenyearold Courtney Billings was diagnosed with cystic fibrosis as a baby. Youd never guess by her energy and everpresent smile that this young girls entire life has been defined by doctors appointments, hospital visits and medications. Courtneys Medicine Shoppe, a wall of pills and inhalers tucked away in the familys kitchen in their Colchester home, is a constant reminder of the routines th
CO U RT N E Y B I L L I N G s , C H I L D R E N s M I R AC L E N E T WO R k C H A M P I O N 2 0 0 9 Fifteenyearold Courtney Billings was diagnosed with cystic fibrosis as a baby. Youd never guess by her energy and everpresent smile that this young girls entire life has been defined by doctors appointments, hospital visits and medications. Courtneys Medicine Shoppe, a wall of pills and inhalers tucked away in the familys kitchen in their Colchester home, is a constant reminder of the routines th
Mr. Mrs. Kenneth Bonin Mr. Mrs. Del F. Borah III Mr. John Bordeau Mrs. Wendy Bordeau Ms. Melissa Bosley Harriman Ms. Claire Bouchard Mr. Mrs. Roger Bourassa Dr. Mrs. Charles Bowen Ms. Cheyenne BowersParker Dr. Mrs. Richard Branda Mr. Mrs. Thomas Branon Ms. Julie Brehaut Brown Mr. Mrs. Arthur Brink, Jr. Mr. Dakota Brink Ms. Susan Broadwell Mr. Timothy Broe Ms. Stacie Brosky Ryan Brothers Mr. Bruce Brown Ms. Lois LaFountain Mr. Christopher Brown Ms. Jessica Brown Mr. Robert G. Brunelle Mr
Mr. Mrs. Kenneth Bonin Mr. Mrs. Del F. Borah III Mr. John Bordeau Mrs. Wendy Bordeau Ms. Melissa Bosley Harriman Ms. Claire Bouchard Mr. Mrs. Roger Bourassa Dr. Mrs. Charles Bowen Ms. Cheyenne BowersParker Dr. Mrs. Richard Branda Mr. Mrs. Thomas Branon Ms. Julie Brehaut Brown Mr. Mrs. Arthur Brink, Jr. Mr. Dakota Brink Ms. Susan Broadwell Mr. Timothy Broe Ms. Stacie Brosky Ryan Brothers Mr. Bruce Brown Ms. Lois LaFountain Mr. Christopher Brown Ms. Jessica Brown Mr. Robert G. Brunelle Mr
It has been a wonderful experience to create a piece that has a powerful impact on the landscape of Fletcher Allen. I hope that Fabric of Life will help bring comfort to patients, visitors and Fletcher Allen staff. 32 Mr. Mrs. Kenneth Theobald Mr. William Thiess Mr. Michael Tinker Ms. Debbie Tirrito Ms. Patricia Tivnan Russell Tracy, Ph.D. Paula Tracy, Ph.D. Mr. Mrs. Dan Trahan Ms. Lauren TronsgardScott Dr. Mrs. Samuel Trotter Mr. Fred Tuller Ms. Cherry Underwood Mr. Mark Vaglica Mr. Georg
It has been a wonderful experience to create a piece that has a powerful impact on the landscape of Fletcher Allen. I hope that Fabric of Life will help bring comfort to patients, visitors and Fletcher Allen staff. 32 Mr. Mrs. Kenneth Theobald Mr. William Thiess Mr. Michael Tinker Ms. Debbie Tirrito Ms. Patricia Tivnan Russell Tracy, Ph.D. Paula Tracy, Ph.D. Mr. Mrs. Dan Trahan Ms. Lauren TronsgardScott Dr. Mrs. Samuel Trotter Mr. Fred Tuller Ms. Cherry Underwood Mr. Mark Vaglica Mr. Georg
E D CO LO D N Y Long before he was the chief executive of US Airways, the interim president of the University of Vermont and the interim chief executive officer of Fletcher Allen, Ed Colodny was a young boy growing up in Burlingtons South End, bagging potatoes at his fathers grocery store. P R I VAT E P H I L A N T H RO P Y In those days, Colodny recalls, the hardships of the Depression often came knocking at their front door, when strangers would stop by during the dinner hour asking for food.
E D CO LO D N Y Long before he was the chief executive of US Airways, the interim president of the University of Vermont and the interim chief executive officer of Fletcher Allen, Ed Colodny was a young boy growing up in Burlingtons South End, bagging potatoes at his fathers grocery store. P R I VAT E P H I L A N T H RO P Y In those days, Colodny recalls, the hardships of the Depression often came knocking at their front door, when strangers would stop by during the dinner hour asking for food.
Mr. Mrs. J. Michael McKnight Mr. Mrs. James Meredith Mexicali Grill Cantina Mirror Lake Inn Resort Spa Montshire Museum of Science Montstream Studio Moon Studio Day Spa Dr. Mrs. Christopher Morris Mount Washington Railway Company Mr. Mrs. Curtis Nichols Nine Platt Hospitality Group North Country Tile Northeast Delta Dental Foundation, Inc. Mr. Mrs. Patrick ODonnell Mr. Mrs. Glenn Ogelby Open Doors Church Otter Creek Awnings, Sunrooms Custom Closets Pacific Coast Clearing Services, Inc.
Mr. Mrs. J. Michael McKnight Mr. Mrs. James Meredith Mexicali Grill Cantina Mirror Lake Inn Resort Spa Montshire Museum of Science Montstream Studio Moon Studio Day Spa Dr. Mrs. Christopher Morris Mount Washington Railway Company Mr. Mrs. Curtis Nichols Nine Platt Hospitality Group North Country Tile Northeast Delta Dental Foundation, Inc. Mr. Mrs. Patrick ODonnell Mr. Mrs. Glenn Ogelby Open Doors Church Otter Creek Awnings, Sunrooms Custom Closets Pacific Coast Clearing Services, Inc.
W E A R E C O M M I T T E D T O B E I N G A N AT I O N A L M O D E L F O R T H E D E L I V E RY O F H I G H Q U A L I T Y A C A D E M I C H E A LT H C A R E F O R A R U R A L R E G I O N . 111 Colchester Avenue Burlington, V T 05401 PHONE TO LL F R E E F L E TC H E R A L L E N A F F I L I AT I O N s 802 8470000 800 358 1144 www.FletcherAllen.org
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