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2011 Education Catalog Your guide to the AV industrys most comprehensive program of quality training and professional development

InfoComm Contacts InfoComm International Headquarters 11242 Waples Mill Road, Suite 200, Fairfax, VA 22030 1.703.273.7200 or 1.800.659.7469 European Membership Office Ground Floor, Suite F, Breakspear Park, Breakspear Way, Hemel Hempstead Hertfordshire, HP2 4TZ, United Kingdom 44 0 1442 345100 ukirelandinfocomm.org InfoComm EducationRelated Contacts InfoComm Training and Course Enrollment customerserviceinfocomm.org Education supportinfocommacademy.org Certification certificationinfocomm.org St

Welcome to InfoComm Academy Whether youre new to InfoComm Academy or a returning audiovisual professional, youre at the right place. InfoComms threepronged commitment to professionalism extensive AV education, accredited certification and standards development brings you the most comprehensive education and training programs in the industry. Youre also here at the right time. As our industry continues to rapidly advance, our education and training programs are also growing and changing with th

Table of Contents ROI Roundup ............................................................1 Certificate Program .................................................2 How to Prepare for Certification Exams ..................3 Find What You Need How to Use This Catalog ........5 Licensing InfoComms Courses ...............................7 Contract Training .....................................................8 General Knowledge ......................................... 9 GEN101 Quick Start to the A

Technology Manager Track ............................................ 27 GEN110 AV Essentials for IT Professionals .............................................. 13 PTS101 Principles of Tech Support Online. ............................................. 28 DES210 Elements of AV Design ............................................................. 29 Project Manager Track ................................................... 30 GEN105 Project Management for AV Online ................................

ROI Roundup 80 of Architects Recognize CTS InfoComm is proud to serve you, professionals who go the extra mile to instill consumer confidence in the AV industry. Were telling other industries about you and theyre listening. In an outreach campaign to architects, we discovered 80 of architects now recognize the CTS designation. InfoComm is also getting the word out to the meeting planning industry. The demand for CTS holders and companies is growing. And youre ahead of the curve. You can take t

Certificate Program Your First Step to the CTS Credentials org .infocomm. www gist VTechnolo A If youre looking for a way to prove your industry knowledge but youre not quite ready to earn your CTS the InfoCommRecognized AV Technologist Certificate could be the perfect fit. Who should consider this certificate program Someone new to the AV industry who wants to stand apart Someone taking the first step toward attaining a CTS designation Employers who want to verify employees fundamenta

How to Prepare for Certification Exams Your Road to Certification Thinking about taking the CTS exam but not sure where to start Relax youre already on the right track by reading this. First, know that youre not required to take any courses or buy any resources. And theres no onesizefitsall map to getting there. Below are some options that have worked for your peers. Still not sure Just give us a call, 1.800.659.7469 or call your regional representative. Well set you up for a course of study t

HNOLOGY T CER IFIED TE CH NOLOG Y SP EC How to Prepare for Certification Exams IALIST N E R A L T CER IFIED What makes CTS so valuable is that it touches on the essentials in all of the AV disciplines from live event to studio to broadcast to installed systems. The knowledge is applicable no matter where we go. Ronnie Anne Spang, CTS AV Engineer, Designer, Programmer, Integrator SP EC Remember, there is no single publication or class that will prepare you for the exam, nor are you obl

Find What You Need How to Use This Catalog Vertically, the educational materials are listed by roles in the industry We specialize in audiovisual education. Whether you are new to the industry or have many years of experience, we have a course for you. Our reputation for quality is based on correct, current and concise audiovisual content developed by experts in the industry. Please take time to review this catalog and call us to help select a course for you. Detailed descriptions of all cours

ONLINE, ONSITE OR IN A VIRTUAL CLASSROOM You can take classes in many locations throughout the world or from the comfort of your own home or office. Look for these icons in the catalog Onsite course These are traditional classroom courses where youll experience interactive, handson learning in a classroom full of your peers led by an instructor. Online course When you take an online course, you study whenever, wherever you want. All the learning takes place at your pace, on your schedule. Gre

Licensing InfoComm Courses License to Drive Professionalism InfoComm Academy is the leader in AV education and training and we want to share that spotlight with your organization. Well license you to teach the best in audiovisual education. Here are just some of the benefits Save time on the daunting task of creating curriculum from scratch. Offer training that is convenient for you and your customers, anytime, anywhere you want. Keep your customers happy by taking travel dollars out of

Contract Training EXPERT ACADEMY INSTRUCTORS COME TO YOU Want to save the expense of sending a lot of people to a classroom course Bring the training to you instead. Contract training is easy to set up and very affordable. l t virtua o. u Ask abo aining to tr ontract c Having an InfoComm Academy staff instructor come to you is a great way to train your employees and keep your costs down. Its the same expert instruction they would receive if they came to classes around the world, but without t

General Knowledge Courses InfoComm is the first place we turn. The curricula are uptodate and wellcrafted, so we know that our staff is learning what they need to know. Jennifer Schwartzberg Training and Development Manager AVISPL 9 9

General Knowledge Courses GEN101 Quick Start to the AV Industry Online New to the AV industry This FREE course explores the basics of how the industry works. You will develop a big picture understanding of the roles of individuals, allied professionals and organizations. Certification Renewal Units This course does not provide RUs. Prerequisites None Who Should Take This Class GEN101 Quick Start to the AV Industry Online is excellent for anyone starting in the AV industry. Course Content This

General Knowledge Courses GEN102, GEN109 and GEN111 Essentials of AV Technology Essentials of AV Technology is a comprehensive, introductory overview of science and technology for audio, visual and audiovisual systems integration to help you see if you understand the material, and section tests to help you demonstrate your understanding of essential AV technology. Certification Renewal Units GEN102 Online CTS 25 CTSD 25 CTSI 25 Max 25 GEN109 Virtual Classroom CTS 24 CTSD 24 CTSI 24 Max 24 GEN11

General Knowledge Courses GEN104 AV Math Online AV Math Online is designed to help students develop mathematical proficiency in common AV calculations. This course blends online lessons with short howto videos and provides a downloadable workbook with AV math practice problems. It also includes section tests that can be sent to a supervisor as you track your progress. Take advantage of online lessons that provide consistent and reliable training, available 24 hours a day, 7 days a week. Certifi

General Knowledge Courses GEN105 Project Management for AV Online GEN105 Project Management for AV Online is designed to help you deliver more successful projects with less pain. You will get an overview of highlevel PM principles as well as useful tips. This course uses short, streaming video lectures from Brad Malone, PMP, with corresponding online tests and downloadable templates for project documentation. Certification Renewal Units CTS 10 CTSD 10 CTSI 10 Max 10 Who Should Take This Class

General Knowledge Courses GEN112 CTS Prep and GEN113 CTS Prep Virtual Classroom CTS Prep helps CTS candidates prepare a more effective study plan before they take the CTS exam. This course does not focus on memorizing or drilling test questions instead, it helps students determine the specific areas where they need to focus their study time. Certification Renewal Units CTS 24 CTSD 24 CTSI 24 Max 24 Who Should Take This Class This course is for anyone who is preparing for the CTS exam and CTS h

Core Knowledge Courses It is our strong belief that InfoComm Internationals training provides unparalleled value to our company. Dave Bright President Kramer USA 15

Installer Track General Knowledge GEN101 Quick Start to the AV Industry Online GEN102 Essentials of AV Technology Online GEN104 AV Math Online GEN105 Project Management for AV Online GEN109 Essentials of AV Technology Virtual Classroom GEN111 Essentials of AV Technology GEN112 CTS Prep GEN113 CTS Prep Virtual Classroom Core Knowledge INS201 Installation Online INS211 Installation Technician Essentials INS212 Installation Technician INS311 Lead Installation Technician Wednesday Webinar Series C

Installer Track INS201 Installation Online INS201 Installation Online is an interactive course addressing advanced science and technology concepts for the AV installer. In addition, it contains more than 40 PDFs of stepbystep installation instructions. The program is designed to be easy and cost effective for you to learn at your own pace. The course outlines installation processes and procedures. Followon onsite courses include INS212 Installation Technician and INS311 Lead Installation Technic

Installer Track INS212 Installation Technician INS212 Installation Technician is a handson, instructorled threeday course that will help you master the role of an AV installation technician. You will be prepared to properly cable, terminate and install your next system with higher quality and in less time, using industry best practices. This course will elevate your skills and understanding of the importance of adherance to best practices when performing AV installations. Certification Renewal

Installer Track INS311 Lead Installation Technician INS311 Lead Installation Technician is the second of two threeday classroom courses of core knowledge in the InfoComm Academy Installer Track. This course begins at the point before the system is powered up and teaches proper system setup techniques to ensure optimum quality of the audio, video and control systems being installed. Emphasis is placed on customer expectations and making sure the system is installed to specifications and best prac

Designer Track General Knowledge GEN101 Quick Start to the AV Industry Online GEN102 Essentials of AV Technology Online GEN104 AV Math Online GEN105 Project Management for AV Online GEN109 Essentials of AV Technology Virtual Classroom GEN111 Essentials of AV Technology GEN112 CTS Prep GEN113 CTS Prep Virtual Classroom Core Knowledge DES201 Design Online DES204 AV Math for Design Online DES212 AV Design Level 1 Environment DES213 AV Design Level 2 Infrastructure DES312 AV Design Level 3 Applied

Designer Track DES201 Design Online DES201 Design Online introduces the core concepts of audiovisual systems design. This course will improve your working AV design vocabulary, your understanding of design factors as they relate to design choices, and teach you scientific concepts behind AV design considerations. Certification Renewal Units CTS 30 CTSD 30 CTSI 30 Max 30 Who Should Take This Class Anyone who creates or reads design packages including systems sales professionals, designers, engi

Designer Track AVIT211 AVIT Integration for Technical Professionals AVIT is a blend of AV and IT technologies. This course discusses the approaches and needs for AV and IT personnel. At the conclusion of the course, you will have the background and vocabulary to discuss with your IT team why a piece of gear should or should not be on the network. Certification Renewal Units CTS 24 CTSD 24 CTSI 24 Max 24 Who Should Take This Class This course is designed for integrators, design consultants, AV

One Trip, Three Handson Courses AV Design Design Bootcamp was intense, but perfect for me. I learned the material I needed to apply to my design which will benefit work right away. I also feel more confident about taking my CTSD exam. Once passing the exam, I look forward to the opportunities that may open in the future. Karen Casavant, CTS You asked for it. Now, get ready. Design Boot Camp is here. Sign up for three backtoback sessions of intensive training in Fairfax, Virginia DES212 Desig

Designer Track DES212 AV Design Level 1 Environment This threeday classroom course explores the physics that affect the planning and design of AV environments such as sound reinforcement, display and projection needs. Using measurement tools, calculations and industry best practices, you will expand your knowledge of the design process to create drawings, specifications and performance criteria. You will begin to create a portfolio documenting recommended design processes and sample documentatio

Designer Track DES312 AV Design Level 3 Applied Design AV Design Level 3 is the capstone design course it is a comprehensive application of design best practices as they are taught in DES212 AV Design Level 1 Environment and DES213 AV Design Level 2 Infrastructure. Using a customer scenario, you will work on completing a project through conducting a needs analysis to a complete design package. This course blends instructor lecture and collaborative group work. Certification Renewal Units CTS 24

Designer Track DES314 CTSD Prep and DES315 CTSD Prep Virtual Classroom CTSD Prep is available as either a classroom or virtual classroom course. Using the CTSD exam content outline, you will refresh your knowledge of AV design process requirements. This course focuses on terminology, calculations, testtaking practice and study drills. Certification Renewal Units CTS 24 CTSD 24 CTSI 24 Max 24 Who Should Take This Class Anyone interested in taking the CTSD exam may take this course. Candidates s

Technology Manager Track General Knowledge GEN101 Quick Start to the AV Industry Online GEN102 Essentials of AV Technology Online GEN104 AV Math Online GEN105 Project Management for AV Online GEN109 Essentials of AV Technology Virtual Classroom GEN111 Essentials of AV Technology GEN112 CTS Prep GEN113 CTS Prep Virtual Classroom Core Knowledge PTS101 Principles of Tech Support Online DES201 Design Online DES210 Elements of AV Design INS201 Installation Online AVIT211 AVIT Integration for Technic

Technology Manager Track PTS101 Principles of Tech Support Online PTS101 Principles of Tech Support Online integrates customer service skills, technical knowledge and practical tips to prepare you to meet the needs of audiovisual communications technology. This course is full of practical howtos to help customer support staff become a productive part of the team right away. It is also an excellent refresher for those who have learned on the job and may have missed important steps along the way.

Technology Manager Track DES210 Elements of AV Design This course explores the skillset needed to effectively communicate and collaborate with the AV designer involved with your project. Learn how to read AV design documentation, which questions to ask, how to communicate with the designer, how to evaluate the design elements and interpret design criteria, and how to implement collaboration techniques. Using measurement tools, calculations and industry best practices, expand your knowledge of de

Project Manager Track General Knowledge GEN101 Quick Start to the AV Industry Online GEN102 Essentials of AV Technology Online GEN104 AV Math Online GEN105 Project Management for AV Online GEN109 Essentials of AV Technology Virtual Classroom GEN111 Essentials of AV Technology GEN112 CTS Prep GEN113 CTS Prep Virtual Classroom Core Knowledge PMA211 Project Management for AV or EVS212 Staging and Events Management PME311 Selling and Managing AV Projects DES210 Elements of AV Design Continuing Edu

Project Manager Track PMA211 Project Management for AV PMA211 Project Management for AV provides the practical knowledge and handson exercises needed to sell, plan, execute and complete an AV project successfully. The curriculum focuses on the project lifecycle phases, the corresponding project management processes and critical knowledge areas of the Guide to the Project Management Body of Knowledge PMBOK Guide. Through utilization of AV case studies and scenarios, students will see how quality

Project Manager Track PME311 Selling and Managing AV Projects Who Should Take This Class This course is designed for the president, vice president, director, principal, ownerlevel management who want to promote internationallyrecognized project management best practices for implementation in their companies. Please note The objectives of the course are best achieved through attendance of an entire team or multiple roles from a company so that the organization can experience the lessons together

SalesExecutive Track General Knowledge GEN101 Quick Start to the AV Industry Online GEN102 Essentials of AV Technology Online GEN104 AV Math Online GEN105 Project Management for AV Online GEN109 Essentials of AV Technology Virtual Classroom GEN111 Essentials of AV Technology GEN112 CTS Prep GEN113 CTS Prep Virtual Classroom Core Knowledge SAL211 Advanced Integrated Systems Sales DES201 Design Online DES210 Elements of AV Design INS201 Installation Online PME311 Selling and Managing AV Projects

SalesExecutive Track SAL211 Advanced Integrated Systems Sales SAL211 Advanced Integrated Systems Sales addresses both the knowledge and the skills professional account executives need to persuasively communicate their ideas to decision makers at all levels, covering issues of differentiation among providers and building a more competitive position in the market client interaction through the buying process and skills that support the sales process. Certification Renewal Units CTS 24 CTSD 24 CTS

Live Events Professionals Track General Knowledge GEN101 Quick Start to the AV Industry Online GEN102 Essentials of AV Technology Online GEN104 AV Math Online GEN105 Project Management for AV Online GEN109 Essentials of AV Technology Virtual Classroom GEN111 Essentials of AV Technology GEN112 CTS Prep GEN113 CTS Prep Virtual Classroom Core Knowledge PTS101 Principles of Tech Support Online EVS212 Staging and Events Management Continuing Education InfoComm 2011 Seminars, Workshops and Tours Wed

Live Events Professionals Track EVS101 Event Setup for AV Techs Online EVS101 Event Setup for AV Techs Online is the online version of InfoComms AV Setup Guide for Events, Meetings, Conferences, and Classrooms book. This course offers logical, easy to understand stepbystep procedures for new employees. In addition, the course tests comprehension of the material, incorporates video demonstrations on pipe and drape installation and folding screen set up, and provides a downloadable reference. You

Live Events Professionals Track EVS212 Staging and Events Management This updated version of EVS212 equips live event professionals with fieldtested project management tools. The ability to manage show departments, your client and the venue is a learned skill. Examine the diverse parts of staging an event and learn how they work together as a whole. Gain project management skills that will aid you in dealing with the challenges that accompany all live events and practice these skills in class us

Continuing Education Courses InfoComm education reflects a successful career in proAV. There are always challenging new things to learn, but at the same time benefits in mastering the application of established best practice. George Bronson, CTSD CIT Classroom Technologies Project Leader Cornell University 38

Continuing Education DGS214 Digital Signage DGS214 Digital Signage discusses the human factors of a digital signage system. This course provides students with a discussion of digital signage applications, environments and physical aspects of sign placement. Learn how to discuss and present networked and nonnetworked signage solutions to your clients with confidence. and how sign placement, legibility, and the effective use of sound combined with signage can be installed to maximize customer impa

Continuing Education Check Your Expiration Date You already know how quickly the AV industry is evolving. What you learned five years ago isnt going to carry you through your career. To stay competitive, you have to be current. InfoComm Academy can help. Whether you learn best in a classroom with instructors or at 200 a.m. on your couch, you can create a customized, convenient plan for your continuing education. Check the InfComm website for programs like these near you If youve earned yo

Academy Education at Tradeshows Conference June 1117 Exhibits June 1517 Orange County Convention Center Orlando, FL www.infocommshow.org The center Of it all Use VIP Code MCAT1 when registration opens in February. Everything your organization needs to stay at the forefront of the industry Make the exhibit hall your classroom too. Youll uncover thousands of the hottest products and technologies on the market from more than 950 of the industrys leading AV manufacturers not to mention hands

TE CH NOLOG Y TE CH NOLOG Y T CER IFIED T CER IFIED Academy Education at Tradeshows SP SP EC IALIST EC IALIST G L E N E R A D E S I GN TE CH NOLOG Y SP EC PreFuel Your Education Needs Want maximum time on the show floor Attend sessions before the show floor opens IALIST T CER IFIED SP EC IALIST Institute for Professional Development Saturday, June 11 Monday, June 13 Leave Orlando with Your CTS Brush up on your audiovisual skills at the Show. Then while its all fresh i

Membership Events for Education Membership Has Its Education Benefits Education with Edubucks Did you see the EduBucks under each course in this catalog That shows the reduced fee for InfoComm members who use these exclusive education credits that really pile on the savings for members. When you register, mention that you would like to use your EduBucks thats all there is to it Call us at 1.800.659.7469 for your EduBucks balance. Network in Your Neighborhood or Around the Globe Free to InfoC

Sponsor Academy Education Sponsoring an InfoComm education event is a winwin. You are providing a needed service to the industry by supporting the leading AV association, and in doing so your company gains exposure to an audience whose quality is unparalleled in the industry. There are opportunities to fit every company size and budget, depending on the audience you are trying to reach. By sponsoring InfoComm education you are able to Reach midlevel to executivelevel decision makers to provi

Publications QUIZ ME 1 What is a microphone pickup pattern a. The areas where the microphone is designed to pick up or reject sound. b. Where the performer holds the microphone. c. How large of a room the microphone can cover. d. The equipment that cannot be used with a microphone. 2 What is the ideal way to contract an AV integrator a. Directly to the Owner b. Directly through the Electrical Subcontractor c. Directly to the General Contractor d. Directly through a General Subcontractor CTS Ce

Publications QUIZ ME 1 Which of the following is defined as the power expended when 1 ampere of direct current flows through a resistance of 1 0hm a. Watt b. Volt c. Decibel AV Installation Handbook, Second Edition THE reference for all AV installation technicians AV Installation Handbook The Best Practices for Quality Audiovisual Systems, Second Edition is an easytouse notebook with stepbystep procedures for proper installation techniques and color photos illustrating industry best practices.

InfoComm Academy Faculty Thank You Academy Faculty InfoComm honors its faculty with gratitude for their expertise and dedication to training the next generation of AV professionals. Emeritus Level Jack Culp, CTS Bill Cuttle Fred Dixon, CTS Dee Friesenborg Terry Friesenborg, CTS, InfoComm International M.K. Milliken, Jr. Toby Payne, Home Automation Systems, Inc. Denny Pett Luke Rawls, Meridian America, Inc. Joel Rollins, CTSR, Everett Hall and Associates Bob Singleton Norval Smith, CTS Irv Stas

InfoComm Academy Faculty Jacob Christensen, dnp denmark AS Bart Claes, CTS, ISFC, Auvipartners Bob Coffeen, P.E., FASA, The University of Kansas Eric Condit, CTS, Five by Five Communications Midori Connolly, Pulse Staging and Events, Inc. Eric Cronwall, CTSD, TEECOM Design Group David Danto, JPMorgan Chase Co. Brian Davies, AMX USA Rich Derbyshire, Shen Milsom Wilke, Inc. Jeffrey Dietrich, Institute for Trend Research Michael Diodato, CTSD, Verrex Corporation Philip Dodds, RGB Integration Mar

Course Index Onsite and Virtual Courses by Topic AVIT AVIT211 AVIT Integration for Technical Professionals AVIT211 AVIT Integration for Technical Professionals International Locations 22 Page Onsite and Virtual Courses by Topic continued INSTALLATION INS211 Installation Technician Essentials International Locations Only INS211PO Curso Tcnico Instalaes Audiovisuais INS211SP Curso Tcnico de Instalaciones AV Page 17 18 19 CERTIFICATION PREPARATION GEN112 CTS Prep GEN112 CTS Prep Internati

C TE T CER IFIED HNOLOGY C TE T CER IFIED SP HNOLOGY Certified Technology Specialist N S IO TA L L AT G L E N E R A N C TE T CER IFIED HNOLOGY C TE T CER IFIED SP HNOLOGY ANSI Accredited Program PERSONNEL CERTIFICATION Because its good for you, your company and your clients www.infocomm.orgcts infn t e r n a t I o n a l oComm I T CER IFIED SP SP EC IALIST EC IALIST I EC EC IALIST IALIST

11242 Waples Mill Road, Suite 200, Fairfax, VA 22030 2010 InfoComm International www.infocomm.orgeducation REGISTER Phone 1.800.659.7469 1.703.273.7200 or your regional representative inside front cover Email customerserviceinfocomm.org Website www.infocomm.org

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