InfoComm Contacts InfoComm International Headquarters 11242 Waples Mill Road, Suite 200, Fairfax, VA 22030 1.703.273.7200 or 1.800.659.7469 European Membership Office Ground Floor, Suite F, Breakspear Park, Breakspear Way, Hemel Hempstead Hertfordshire, HP2 4TZ, United Kingdom 44 0 1442 345100 ukirelandinfocomm.org InfoComm EducationRelated Contacts InfoComm Training and Course Enrollment customerserviceinfocomm.org Education supportinfocommacademy.org Certification certificationinfocomm.org Pe

Welcome to InfoComm Academy By opening this catalog, youre opening possibilities for yourself and your employees to learn more about an amazing industry the audiovisual industry. InfoComm International takes great pride in providing expert education in the art and science of audiovisual technology, design and installation. InfoComms threepronged commitment to professionalism extensive AV education, accredited certification and performance standards development makes the most comprehensive edu

Table of Contents Whats New, Whats Free, Whats Coming ...............1 How to Stay Current in the AV Industry ...................2 Education Resources Chart ......................................3 Licensing InfoComms Courses ...............................5 Contract Training .....................................................6 Certification .............................................................Insert General Knowledge ......................................... 7 GEN101 Quick Start to t

Technology Manager Track ............................................ 22 GEN110 AV Essentials for IT Professionals .............................................. 11 DES210 Elements of AV Design ............................................................. 19 PTS101 Principles of Tech Support Online. ............................................. 23 AVIT211 AVIT Integration for Technical Professionals .............................. 24 Project Manager Track ........................................

Whats New, Whats Free and Whats Coming Whats New STANDARDS InfoComms first performance standard, ANSIInfoComm 1M2009, Audio Coverage Uniformity in Enclosed Listener Areas, is ANSIaccepted and a groundbreaking accomplishment for the AV industry. You can buy the standard at the ANSI Standards Store www.ansi.org, Standards. Why should you care You should learn more about the standards because businesses that can show they are aware of and comply with a standard become instantly more credible to a

ROI and InfoComm Education Get Started. Stay Current in the Industry The best way to stay ahead of your competition is through knowledge knowledge of your products or your services and how they can make your clients life better knowledge of the latest AV trends and technologies. Only YOU can make yourself more knowledgable. InfoComm has all the resources to help you. The AV industry changes rapidly. What you learned five years ago isnt going to carry you through your career. You have to stay

Find What You Need How to Use This Catalog Vertically, the educational materials are listed by roles in the industry We specialize in audiovisual education. Whether you are new to the industry or have many years of experience, we have a course for you. Our reputation for quality is based on correct, current and concise audiovisual content developed by experts in the industry. Please take time to review this catalog and call us to help select a course for you. Detailed descriptions of all cours

ONLINE, ONSITE OR IN A VIRTUAL CLASSROOM You can take classes in many locations throughout the world or from the comfort of your own home or office. Look for these icons in the catalog Classroom course Online course Virtual Classroom course REGIONAL COURSE CONTENT and GLOBAL LEARNING OPPORTUNITIES InfoComm education opportunities are offered worldwide. We are committed to providing learners from different regions the same high quality training, accurate and pertinent to a location, at the s

Licensing InfoComm Courses YOU CAN BRING MANY OF THE COURSES IN THIS CATALOG TO YOUR COMPANY Kramer USA, Inc. licenses three of InfoComm Internationals premier education products and is offering classes to groups of AV professionals across the country. Over the past 25 years, Kramer has stressed building relationships, not just sales. Educating is the most important part of building strong business, as well as personal relationships that can last an entire career. InfoComm Academy is the leade

Contract Training EXPERT ACADEMY INSTRUCTORS COME TO YOU Want to save the expense of sending a lot of people to a classroom course Bring the training to you instead. Contract training is easy to set up and very affordable. ith gether w anies Get to p AV com ffer other o area to in the training this Having an InfoComm Academy staff instructor come to you is a great way to train your employees and keep your costs down. Its the same expert instruction they would receive if they came to classes

General Knowledge Courses The education InfoComm delivers is of unquestionable quality and I am always confident our employees are receiving the best, most uptodate information the industry has to offer. Jennifer Schwartzberg Training and Development Manager AVISPL 7 7

General Knowledge Courses GEN101 Quick Start to the AV Industry Online New to the AV Industry This FREE course explores the way the industry works. The roles of individuals and organizations are explained so you get an understanding of how your role fits into the bigger picture. This course is provided online and has a student workbook to reinforce the concepts that are covered. Allow approximately three hours to view the online content, and additional time if you use the workbook. Certificatio

General Knowledge Courses GEN103 AudioVideo and Control System Networking Online GEN103 AudioVideo and Control System Networking Online was created to help the AV professional prepare for the impact of convergence of information technology IT and AV technology. There are many computer networking courses and certification programs available. This course provides the link between courses on computer networking and their application to AV industry applications. Certification Renewal Units CTS 15 C

GEN105 Project Management for AV Online NEW Certification Renewal Units CTS 10 CTSD 10 CTSI 10 Max 10 GEN105 Project Management for AV Online is designed to help AV project managers use sound project management principles for successful completion of AV projects. You will get an overview of project management as well as concrete tips. Less indepth coverage of topics than the InfoComm threeday classroom course, PMA211 Project Management for AV, it serves as an excellent introduction if you want

General Knowledge Courses GEN110 AV Essentials for IT Professionals Presented from the perspective of the IT professional. It covers the basics of AV technology and industry terminology. Come to this course to gain an excellent foundation in AV science and technology geared for IT professionals. This threeday course covers much of the same material as GEN102, GEN111 and the book, Essentials of the AV Industry, but has an emphasis for IT professionals. Certification Renewal Units CTS 24 CTSD 24

GEN112 CTS Prep formerly CTS Study Group GEN112 CTS Prep is a course that helps you identify the tasks that have been identified that a CTS holder should be able to perform. This course does not teach to the test. Students will work together to recognize areas of weakness to improve each individuals study plan. The instructor facilitates this process through lecture and demonstrations. Certification Renewal Units CTS 24 CTSD 24 CTSI 24 Max 24 Who Should Take This Class Anyone interested in tak

General Knowledge Courses GEN113 CTS Prep Virtual Classroom GEN113 CTS Prep Virtual Classroom is a fiveweek course designed to help you andor your employees prepare for the general Certified Technology Specialist CTS exam. It is much like the classroom course GEN112 CTS Prep formerly GEN112 CTS Study Group. There are lectures, assignments, conversations with other students, and readings. Instead of taking place in a building, however, the entire course takes place online. The content provides th

Core Knowledge Courses Over the past nine years I have seen a huge increase in the need for quality AV education. InfoComm has filled that need. John DeLockery, CTS VP OperationsInstallation Interactive Solutions, Inc. 14

Installer Track Asterisks indicate that the course is offered in other languages. Please read the course description for details. 15

INS201 Installation Online INS201 Installation Online is an interactive course addressing advanced science and technology concepts for the AV installer. In addition, it contains more than 40 PDFs of stepbystep installation instructions. The program is designed to be easy and cost effective for you to learn at your own pace. The course outlines installation processes and procedures. Followon onsite courses include INS212 Installation Technician and INS311 Lead Installation Technician. Certificat

Installer Track INS212 Installation Technician INS212 Installation Technician is a handson, instructorled threeday course that will help you master the role of an AV installation technician. You will be prepared to properly cable, terminate and install your next system with higher quality and in less time, using industry best practices. This course will elevate your skills and understanding of the importance of adherance to best practices when performing AV installations. Certification Renewal

Designer Track Asterisks indicate that the course is offered in other languages. Please read the course description for details. 18

Designer Track DES201 Design Online DES201 Design Online introduces the core concepts of audiovisual systems design. This course will improve your working AV design vocabulary, your understanding of design factors as they relate to design choices, and teach you scientific concepts behind AV design considerations. Certification Renewal Units CTS 30 CTSD 30 CTSI 30 Max 30 Who Should Take This Class Anyone who creates or reads design packages including systems sales professionals, designers, engi

DES212 AV Design Principles Environment This threeday classroom course explores the physics that affect the planning and design of AV environments such as sound reinforcement, display and projection needs. Using measurement tools, calculations, and industry best practices, students will expand their knowledge of the design process to create drawings, specifications and performance criteria. You will begin to create a portfolio documenting recommended design processes and sample documentation for

Designer Track DES312 Applied AV Design Applied AV Design is the capstone design course it is a comprehensive application of design best practices as they are taught in DES212 AV Design Principles Environment and DES213 AV Design Principles Infrastructure. Using a customer scenario, you will work on completing a project through conducting a needs analysis to a complete design package. This course blends instructor lecture and collaborative group work. Certification Renewal Units CTS 24 CTSD 24

Technology Manager Track Asterisks indicate that the course is offered in other languages. Please read the course description for details. 22

Technology Manager Track PTS101 Principles of Tech Support Online PTS101 Principles of Tech Support Online integrates customer service skills, technical knowledge and practical tips to prepare you to meet the needs of audiovisual communications technology. This course is full of practical howtos to help customer support staff become a productive part of the team right away. It is also an excellent refresher for those who have learned on the job and may have missed important steps along the way.

AVIT211 AVIT Integration for Technical Professionals AVIT is a blend of AV and IT technologies. This course discusses the approaches and needs for AV and IT personnel. At the conclusion of the course, you will have the background and vocabulary to discuss with your IT team why a piece of gear should or should not be on the network. Certification Renewal Units CTS 24 CTSD 24 CTSI 24 Max 24 Who Should Take This Class This course is designed for integrators, design consultants, AV and IT managers

Project Manager Track Asterisks indicate that the course is offered in other languages. Please read the course description for details. 25

Project Manager Track PMA211 Project Management for AV PMA211 Project Management for AV provides the practical knowledge and handson exercises needed to start and complete an AV project successfully. The curriculum focuses on the project lifecycle phases, the corresponding project management processes and the nine knowledge areas of the Guide to the Project Management Body of Knowledge PMBOK Guide. Through utilization of AV case studies and scenarios, students will see how quality project manage

Project Manager Track PME311 Selling and Managing AV Projects Who Should Take This Class This course is designed for the president, vice president, director, principal, ownerlevel management who want to promote internationallyrecognized project management best practices for implementation in their companies. Please note The objectives of the course are best achieved through attendance of an entire team or multiple roles from a company so that the organization can experience the lessons together

SalesExecutive Track Asterisks indicate that the course is offered in other languages. Please read the course description for details. 28

SalesExecutive Track SAL211 Advanced Integrated Systems Sales SAL211 Advanced Integrated Systems Sales addresses both the knowledge and the skills professional account executives need to persuasively communicate their ideas to decision makers at all levels, covering issues of differentiation among providers and building a more competitive position in the market client interaction through the buying process and skills that support the sales process. Certification Renewal Units CTS 24 CTSD 24 CTS

Live Events Professionals Track Asterisks indicate that the course is offered in other languages. Please read the course description for details. 30

Live Events Professionals Track EVS101 Event Setup for AV Techs Online EVS101 Event Setup for AV Techs Online is the online version of InfoComms AV Setup Guide for Events, Meetings, Conferences, and Classrooms book. This course offers logical, easy to understand stepbystep procedures for new employees. In addition, the course tests comprehension of the material, incorporates video demonstrations on pipe and drape installation and folding screen set up, and provides a downloadable reference. You

EVS212 Staging and Events Management The ability to manage technical departments, your client and your venue is a learned skill. Not only must you make sure your client sees a return on the investment made, but you must also maintain budgets, weigh profitability and explore opportunities to provide additional services and products. This course examines the diverse parts of a staging event and teaches you how they work together as a whole. Learn how to minimize costs, keep the client happy and ma

Continuing Education Courses While the education I get through InfoComm is second to none, I think the most important aspect of being in this community is knowing that I have access to a truly international group of AV professionals that answer any question or offer advice on any issue I can pose. Jim Maltese, CTSD, CTSI Systems Engineer Audio Visual Resources, Inc. 33

Continuing Education VID211 Videoconference Applications, Trends and Technology Videoconferencing is now a central communication component for business, government and education. Both network and AV professionals need to understand the full array of issues related to successful deployment of video communication across the enterprise. The goal of VID211 Videoconference Applications, Trends and Technology is to explore hardware, software, AV, networks, human factors, and the business issues involv

Continuing Education DGS214 Digital Signage DGS214 Digital Signage discusses the human factors of a digital signage system. This course provides students with a discussion of digital signage applications, environments and physical aspects of sign placement. Learn how to discuss and present networked and nonnetworked signage solutions to your clients with confidence. and how sign placement, legibility, and the effective use of sound combined with signage can be installed to maximize customer impa

Sponsor Academy Education Sponsoring an InfoComm education event is a winwin. You are providing a needed service to the industry by supporting the leading AV association, and in doing so your company gains exposure to an audience whose quality is unparalleled in the industry. There are opportunities to fit every company size and budget, depending on the audience you are trying to reach. By sponsoring InfoComm education you are able to Reach midlevel to executivelevel decision makers to p

Academy Education at Tradeshows At InfoComm 2010 youll find education and training that represents SAVE THE DATE for the largest and most comprehensive proAV event in the world Conference June 511 Exhibition June 911 Las Vegas, Nevada www.infocommshow.org Keep up with advancing markets and technologies, maintain your competitive edge and grow your business. Innovative technology, trends and best practices Advanced training for experienced professionals Continuing education providing RUs f

Academy Education at Tradeshows Seminars, Labs and Workshops Sunday, June 6 Friday, June 11 I really enjoy attending InfoComm education courses to develop my personal knowledge as well as my business credibility. Brent D. Hall, CTS Texas Business Theatre These informationpacked, ideagenerating sessions provide practical advice, expert solutions and technical education about innovative technologies and trends. More than 90 sessions offer a variety of interactive, QA and handson formats to fit

Publications QUIZ ME Sample questions from the Audiovisual Best Practices Assessment Tool. Answers are on page 41. 1 Which of the following should be included in the written Program Report a. A conceptual and functional system description b. Summary of meeting notes c. A cost analysis d. An equipment list proposal 2What is the last step of the Construction Phase a. Finalizing Documentation b. Testing All Systems c. Site Installation d. Systems Training 3 Which project characteristics must be co

QUIZ ME Here are 3 sample questions from the AV Installation Handbook. Answers are on page 41. AV Installation Handbook, Second Edition THE reference for all AV installation technicians AV Installation Handbook The Best Practices for Quality Audiovisual Systems, Second Edition is an easytouse notebook with stepbystep procedures for proper installation techniques and color photos illustrating industry best practices. This content represents years of industry experts skill and knowledge, refined

Membership Events for Education Membership Has Its Education Benefits Regional Roundtables Free to InfoComm members, Regional Roundtables all over the world bring AV professionals together to learn more about the industry, network with peers and give InfoComm feedback on ways to better serve the industry. Depending on individual programs, CTS holders may earn RUs. Visit www.infocomm.orgroundtables for the most uptodate schedule of roundtables. AIA and RIBA Registered Provider In addition to b

2010 Course Calendar North America Onsite Courses January February Course location in Fairfax, VA unless otherwise noted er ag r ge Man utive na y c ts r Ma g xe en ler igne ect nolo es E Ev tal es roj ch al ive L Ins D P Te S March April INFCOMM 2010 2010 May June 24 26 DES212 31 Feb 2 INS212 3 5 INS311 2123 DES213 24 26 DES312 21 23 DES212 11 13 INS212 14 16 INS311 25 27 DES213 28 30 DES312 There are currently July August September October November December AV Design Principl

InfoComm Academy Faculty Thank You Academy Faculty InfoComm honors its faculty with gratitude for their expertise and dedication to training the next generation of AV professionals. Emeritus Level Senior Academy Level Jim Benya, PE, FIES, IALD, LC, Benya Lighting Design John Campanella, CTSD, MDCIMillennium Design Concepts, Inc. Paul Depperschmidt, CTS, TANDBERG Roy A. Hermanson, Jr., CTSD, CTSI, Extron Electronics Max Kopsho, MCSE, CTS, Kramer Electronics USA, Inc. Mario Maltese, CTSD, CTSI,

InfoComm Academy Faculty Eric Cronwall, CTSD, TEECOM Design Group David Danto, Lehman Brothers Rich Derbyshire, Shen Milsom Wilke, Inc. Michael Diodato, CTSD, Verrex Corporation Ariel Fabius, Analisis de Sistemas Mike Fry, CTS, Crestron South Florida Russell Gentner, Listen Technologies Corporation Chris Gillespie, VeriSign Brad Gleeson, Planar Systems, CSBU Steve Gray, Peavey Electronics Corp. Steve Greenblatt, CTS, Control Concepts, Inc. Barry Halligan, CTS, Technical Innovation LLC Richard

Course Index Onsite Courses by Topic AVIT AVIT211 AVIT Integration for Technical Professionals AVIT211 AVIT Integration for Technical Professionals International Locations 24 Page Onsite Courses by Topic continued INSTALLATION INS211 Installation Technician Essentials International Locations Only INS211PO Curso Tcnico Instalaes Audiovisuais INS211SP Curso Tcnico de Instalaciones AV Page 17 17 CERTIFICATION PREPARATION GEN112 CTS Prep GEN112 CTS Prep International Locations GEN113 CTS P

EasytoRemember Shortcuts Friendly URLs Here are some easytoremember URLs to use when you want to get to specific educationrelated pages on our website Assessment Tests www.infocomm.orgassessment Certification Marketing Tool Kit www.infocomm.orgtoolkit Certification Renewal www.infocomm.orgrenewal Certification Transcript www.infocomm.orgtranscript Course Descriptions www.infocomm.orgcourses EduBucks www.infocomm.orgedubucks Education Catalog digital version www.infocomm.orgcatalog Education Lan

PRSTD STD U.S. Postage Paid Merrifield, VA 11242 Waples Mill Road, Suite 200, Fairfax, VA 22030 Permit No. 6418 Copyright 2009 InfoComm International www.infocomm.orgeducation REGISTER Phone 1.800.659.7469 1.703.273.7200 or your regional representative inside front cover Email customerserviceinfocomm.org Website www.infocomm.org

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